Refund period and method for admission tickets on August 11th (Tuesday, public holiday)

Thank you for purchasing tickets for the "LuckyFes'26 August 11th Performance".
LuckyFes'26, which was scheduled to be held on August 11th (Tuesday, public holiday), has been canceled due to the effects of Typhoon No. 15. We sincerely apologize to everyone who was looking forward to attending and will not be able to come.
Therefore, we will be issuing refunds to customers who have tickets.

① August 11th, 1-day ticket : Adults: 14,000 yen, Junior/Senior High School Students: 7,000 yen

② Season ticket including August 11th <br> The ticket price of the season ticket you purchased will be divided equally among the days covered, and the amount equivalent to August 11th will be refunded.

<For 3-day passes>
Adults: ¥9,333 per ticket Junior and senior high school students: ¥4,666 per ticket

<For 4-day pass holders>
Adults: 9,500 yen per ticket; Junior and senior high school students: 4,750 yen per ticket

<For 4-day pass (early bird discount)>
Adults: 8,750 yen per ticket

*Refunds for various fees vary depending on the ticket vendor. Please check with the ticket vendor from whom you purchased your tickets for details.

★For those who purchased tickets through the LuckyFM ticket sales system "Rakichike" (procedures will begin from September 10th)
■Refund Method ① For those who purchased through Rakuten Ticket Domestic Sales <br> Refunds will be processed via DSK Money Transfer Service.
1) You will receive emails from "DSK Money Transfer Service". Please configure your email settings to receive emails from the following domain in advance.
@soukin.aplc.jp
2) Please register your bank account details for the refund, following the instructions in the email.
*Please note that only bank accounts within Japan are accepted for transfers.
3) Once your registration is complete and the submission process is finished, we will issue a refund at a later date.
Please note that the process will begin on or after September 10th.

■Refund Method ②: For those who purchased through overseas sales (Zaiko) <br> Please submit a "Refund Request" from the relevant e-ticket screen.
*If you purchased a 3-day or 4-day pass, please purchase the difference in price before submitting a "refund request."
*If you do not submit a refund request, your purchase will remain valid.
*If you have a viewing ticket, it will become invalid if you request a refund even during the archive period.
*Refunds will be processed by Zaiko within 5 days after the application period ends. Refunds will be automatically processed through each payment company only for customers whose applications have been successfully submitted.
*The timing of refunds varies depending on the payment company.
Please note that the process will begin on or after September 10th.

<For convenience store payments>
You will receive an email from the payment processing company (Stripe) with the following subject line:
Please register your bank account details according to the instructions.
Subject: [Request for Action] Regarding the refund of ¥**** from ZAIKO Co., Ltd. Please configure your email settings to receive emails from "@stripe.com".
*Refunds will not be issued unless the procedure is completed.

■Zaiko paid membership (Connect/Premium)
Customers who registered as paid members when purchasing tickets can check their usage status below.
https://zaiko.io/account/membership
Paid memberships will be automatically renewed regardless of whether an event is being held.
*Membership fees are non-refundable.

■Zaiko Points
If you used Zaiko points, the points will be returned to you when you receive a refund.
Points awarded at the time of purchase will be revoked.
If you have canceled your membership at the time of refund, points will not be returned or transferred.

■Inquiries
Zaiko Support: https://support.zaiko.io

★For those who purchased through Lawson Ticket

<For those who purchased an 11-day pass (or a pass for each day)>
Please process your refund yourself through your My Page.
*Please note that we will not be able to respond to inquiries after the refund period has ended. You will need to complete the refund procedure yourself, so please check the refund procedure at the URL below and complete the procedure within the refund deadline.
https://l-tike.com/guide/a_cashpost.html
*The remittance will be made using the "CASHPOST" service provided by DG Financial Technology Co., Ltd. (Registered Money Transfer Service Provider No.: Kanto Local Finance Bureau No. 00094), a money transfer service provider under the jurisdiction of the Financial Services Agency.
*Refunds will be processed per transaction. Please note that partial refunds are not possible due to system limitations.

<For those who purchased a 3-day pass or a 4-day pass>
We will send you an email on August 28th (Friday) with information regarding the refund amount equivalent to the above refund amount.
*Important* The application period is limited to two weeks.
August 28th (Fri) 10:00 - September 11th (Fri) 23:59
Please follow the instructions in the email.
Please review the email and take appropriate action.
*If you are using domain-specific or email-specific receiving settings, please make sure to configure your settings to allow receiving emails from " l-tike.com ", " ent.lawson.co.jp ", and " cashpost.jp ".

For inquiries: Lawson Ticket https://faq.l-tike.com/

★For those who purchased tickets through Ticket Pia

<For those who purchased an 11-day pass (or a pass for each day)>
Please follow the instructions below to process your refund.
https://t.pia.jp/guide/refund-process.jsp

<For those who purchased a 3-day pass or a 4-day pass> *We will contact you regarding refunds sequentially by the end of September.
Refunds will be made via bank transfer through "GMO Payment Gateway, Inc.'s remittance service." We will send you an email notification based on the information you registered with Ticket Pia. If you distributed tickets after purchase, the email will be sent to the recipient.
*If you do not receive an email, please contact us by email at the address below.
Please include "LuckyFes'26" in the subject line, along with your phone number and name, when sending your inquiry.
Email address: information3@pia.co.jp

★For those who purchased through eplus <br> Please check the email you receive from eplus for details on refunds.
Please refer to the following page for more details.
https://support-qa.eplus.jp/

★For those who purchased through Rakuten Tickets

<For those purchasing an 11-day pass (or individual day pass) with a credit card>
The refund will be issued directly to the credit card used for payment. No action is required on your part.
*The timing of refunds varies depending on the credit card company, so please check with your card company for details.

<For those who purchased 11-day tickets (individual tickets) via convenience store payment or as a season ticket>
We will use Rakuten Bank's money transfer service, "Merumane," for the refund.
We will send you an email from Rakuten Bank with instructions on how to complete the transfer by mid-September.
Please complete the receiving procedure yourself.

For further details, please check the performance cancellation/change information on the Rakuten Ticket website below.
https://ticket.rakuten.co.jp/change/

★For those who purchased through Asoview! *No action is required on your part. The refund will be issued to the payment method used at the time of purchase (credit card / PayPay / Paidy / au PAY).
For further details, please contact your credit card company, PayPay, Paidy, or au PAY.
- If paying by credit card: It may take several days for the transaction to be reflected in your statement.
- If you are using PayPay: Please check your PayPay balance.
・If you are using Paidy: Please check My Paidy.
- If you are using au PAY: Please check your au PAY balance.

Please note that the Asoview! points used at the time of purchase ( https://faq.asoview.karakuri.ai/answer/61ed7dbda17997001982ac36/ )
・Asoview! Coupon ( https://faq.asoview.karakuri.ai/answer/61ed7e5788f259001b0aa9ba/ )
This will be refunded in accordance with the Asoview! Terms of Service.

★For those who purchased paper tickets

■Refund Method ① For those who purchased tickets at special sales booths at various event venues <br> Please send your paper tickets to LuckyFM. Please include the following information with your ticket.
① Your name ② Your address ③ Contact information (email address and phone number)
④ Recipient information [Financial institution name, branch name, account type, account details, account holder name (in katakana)]
⑤ Place of purchase (at which venue/event you purchased it)
⑥ Ticket type and number of tickets (11-day ticket: ○ tickets / 3-day pass: ○ tickets / 4-day pass: ○ tickets)

■Refund Method ② For those who purchased through group sales : Please contact the person in charge at the point of purchase.

*Please note that refunds cannot be issued if you do not have a physical ticket.
*For tickets purchased at events other than the event venue or through group sales,
Please contact us via the LuckyFes inquiry form. (Invitation tickets are non-refundable.)

• The ticket price will be refunded to the person who purchased it.
(Those who purchased a season ticket from PIA will receive a refund notification from the person who distributed it.)
Please note that refunds will not be possible after the refund period has expired.
・We cannot issue refunds for tickets purchased from sources other than official sales outlets (such as ticket resale shops), auctions, or ticket resale websites, or for any other cases where the purchaser cannot be identified.
Please note that we do not offer compensation for some fees incurred at the time of purchase, as well as for transportation and accommodation expenses.
- Purchases made through the Furusato Nozei (hometown tax donation) program are not eligible for refunds.

We sincerely apologize again for the delay in starting the refund process.
We also sincerely apologize for the great inconvenience caused to those who were looking forward to this performance.

For inquiries, please use the inquiry form .